Deliver Great Patient Care with Salesforce Health Cloud

Salesforce Health Cloud Solution is a Customer Relation Management system that allows users and healthcare staff to access all patient information including medical history and upcoming health check-up appointments in real-time to Deliver Great Patient Care with Salesforce Health Cloud. Four Major wings connect the healthcare system of an organization PROVIDERS •360-degree view of patient  …

Slack Integration with Salesforce

An architect can design Slack Integration with Salesforce in 3 ways: Salesforce provides a free AppExchange manage package by which a developer can seamlessly automate the bidirectional integration between Slack and Salesforce There are Slack Apps like Rattle, Troops that provide Salesforce integration capability from the third party. Also, explore Apps in the Slack App …

Amazon Connect for Salesforce

Amazon Connect for Salesforce is a Manage Package that helps to configure Amazon Connect Computer Telephony integration with Salesforce, it’s a very simple process to receive incoming calls and make outgoing calls right from Salesforce. Now, don’t get confused between Amazon for Salesforce and Service Cloud Voice. AWS Contact Center is seamlessly integrated with Salesforce …

Encryption in Salesforce

When we talk about Encryption in Salesforce, There are typically three kinds of encryption you may need to secure your data: Encription at rest Encription during transit Encription during usuage Here we will be going to talk about Encryption at rest which is provided by Salesforce Shield which provided 3 products: Event Monitoring Field Audit …

Salesforce Unlock Package

There are three kinds of packages one can build in the Salesforce platform, Out of which Salesforce Unlock Package is very powerful for the use-case of project deployment, release management, and CICD. Manage Package: Metadata is IP Protected, distributed via AppExchange Unmanage Package : Metadata is not IP Protected, you can protect via password but …

Salesforce Experience Cloud and Record Sharing

Salesforce Experience Cloud has three types of user licenses that are intended as long-term replacements for the legacy portal licenses: Customer Community — for high-volume user. upper cap 10M Customer Community Plus — role-based Customer Community license, upper cap 2M Partner Community — For Sales Partner, upper cap 2M Below decision tree will help to …

Salesforce File and Data Model

In this article, we will be going to give a few important information about Salesforce File. The lightning experience uses Salesforce Files for any Content, Attachments, Files, Content, and Documents. The internal object name is ContentDocument. ContentDocument object represents a document that has been uploaded to a library in Salesforce CRM Content or Salesforce Files …

Salesforce Code Review Process

There are many AppExchange tools for Salesforce Static code analysis, few of the market leaders are SonarQube, CheckMarx, CodeScan. PMD (Programming Mistake Detector) is also a popular option. These tools help the Release Manager in Salesforce Code Review Process. I will not go through each tool’s capability rather highlight my opinion and comparison between two …

Salesforce Einstein Analytics Deployment

Salesforce Einstein Analytics components can be deployed in orgs via three ways: If the Einstein Analytics components will be deployed to a related org then Change set is the best option.Else Package-based metadata deployment using VS Code is the freeware to carry out the deployment. There are deployment tools like AutoRabit, Copado Gearset etc who …

Salesforce: Send Email delivery to Gmail, Yahoo

Let’s consider a use-case of this problem: The customer is using email2case. When customers send an email to the support email ( like product@domain.com) then a case is successfully created. Now, from Console when an Agent replies back to the customer from Feed->Send mail the email is NOT reaching the customer. Solution: 1. Create DKIM …